About the role
Responsibilities
- Respond to user requests via different communication channels;
- Follow up on requests until resolution, in accordance with internal processes;
- Act quickly and efficiently in case of emergency, reassuring customers when problems arise;
- Report customer difficulties to the assigned Performance Coach to find the best possible solution in the shortest time;
- Proactively train and support customers in using the platform, encouraging digital adoption and ensuring their success with our products;
- Promote the latest innovations of the client’s platform to customers;
- Help update the FAQ and service guides, while sharing customer feedback.
Requirements
- Previous experience in customer service;️
- Interest in digital tools and ease of use with technology and multiple communication channels;️
- Curious mindset, eagerness to learn, and strong analytical skills to solve problems;️
- Excellent interpersonal skills, patience, and empathy, along with organization and prioritization abilities;️
- Strong written and verbal communication skills;️
- Fluency in French (English and/or Spanish would be a plus).
The company
MoveWORK is a strategic partner for companies managing essential services. They serve service providers, hospitals, universities, transport operators, hotels, and more through their modular and integrated platform: MoveWORK Flow. The mission? To improve the quality of life at work for clients, employees, and service providers. Currently, they manage 315,000 locations across more than 60 countries, with 4 subsidiaries in Europe.
Your recruiter
Catarina, Talent Acquisition Specialist @ Effitalents.
