About the role
Responsibilities
As a Customer Service Team Leader, you will:
- Promote efficacy and efficiency of national homecare service;
- Coordinate a team of homecare customer service specialists;
- Ensure adequate documentation and data collection of the operation;
- Planning the healthcare professionals’ working schedules;
- Work collaboratively with the medical and nursing teams;
- Ensuring a positive experience for patients, partners and healthcare professionals.
Requirements
To be considered for this role, here are the skills we're looking for:
- Previous experience in operations/customer service;
- Graduation Degree;
- Experience in managing or coordinating teams;
- Experience in healthcare is a big plus;
- Computer skills (Excel is a must) and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
About the company
Knok is the answer for a world where everyone has timely access to quality care. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place.
ISO 27001 certified Recognised as #3 in Deloitte’s Technology. Fast 50 2023 Portugal list Proud supplier of the G-cloud 13 Framework. Top 10 Telemedicine Solution Providers in 2021 by Healthcare Tech Outlook.
At Knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!
Your Recruiter
Flávia, Senior Talent Acquisition @ Effitalents is your recruiter.
Feel free to contact her for more information!
