About the role
Responsibilities
- To respond to incoming requests from platform users via the various channels of communication channels;
- Follow up requests until they are resolved in accordance with the internal process;
- Responding quickly and effectively to emergencies and reassuring customers in the event of a problem encountered;
- Escalate any difficulties encountered with the customer to the assigned Performance Coach in order to provide the best possible solution as quickly as possible;
- Proactively train and support customers in using the platform in order to unite teams around a digital strategy and ensure their success with our products;
- Make proposals to customers to promote innovations on the MoveWORK platform;
- Be a driving force in updating the FAQ and service guides and providing feedback to customers customers;
Requirements
- You will have initial significant experience in a similar role (customer relations).
- You have an appetite for digital tools and are at ease with IT tools and the various channels of communication channels.
- You're keen to learn, you're curious and you like to solve problems. attention to detail and good analytical skills.
- You have excellent interpersonal skills, you are patient and empathetic, and you are organised, meticulous and have a sense of priorities, and a good sense of priorities.
- Your oral and written communication skills are excellent.
- You are fluent in French and Spanish.
The company
MoveWORK provides a better quality of life at work for occupants, customers and service agents. Our offering consists of a SaaS platform, customisable mobile applications and high value-added services such as user coaching, training and support value-added services: user coaching, training, technical support, consulting on digital consulting.
Your recruiter
Claudia, Talent Acquisition Specialist @ Effitalents.
