Responsibilities:

• Assist in the development and implementation of operational policies and procedures to streamline business processes.
• Prepare reports, presentations, and other materials for internal and external stakeholders to communicate key findings, insights, and recommendations.
• Execute analysis and action plans to optimise resource allocation and ensure efficiency.
• Act as a liaison between different departments to facilitate communication, resolve issues, and ensure alignment on goals and objectives.
• Coordinate operational hours distribution and schedules in our mental health and nutrition clinical areas.
• Support senior team members in identifying areas for operational improvement.
• Participate in the recruitment process for new professionals, including assisting with candidate sourcing and initial screenings.
• Provide support during the onboarding process for new hires, assisting with administrative tasks and documentation.
• Aid in maintaining regular communication with service providers, gathering feedback, and addressing inquiries.
• Assist in organising informative sessions and updates for service providers.
• Support Team Coordinators in developing and refining processes.

Requirements:

• Bachelor’s degree in Business Administration, Management, Healthcare Management, or a related field.
• Strong analytical skills with the ability to collect, organise, and analyse datasets.
• Detail-oriented with a focus on accuracy and precision in all tasks.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Proficiency in Portuguese and English.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

About the company:

Knok is the answer for a world where everyone has timely access to quality care. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place.

ISO 27001 certified Recognised as #3 in Deloitte’s Technology. Fast 50 2023 Portugal list Proud supplier of the G-cloud 13 Framework. Top 10 Telemedicine Solution Providers in 2021 by Healthcare Tech Outlook.

At Knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!